Software DevelopmentAt TrailsWeb we strive to create the best possible user experience.
Take an investment property management program, for example. Our goal would be to design, build and carefully refine the program to drive the user experience away from "using a program to manage my properties" to "managing my properties".
If the interface is sufficiently intuitive for any given process, no user's guides are necessary. In areas where some piece of information is necessary, that information should be accessible from a small help icon, preventing the need to search a help directory or user's guide for details about how to use the system. For example, some of our customers can use a custom administrative interface to edit their website. Next to the Keywords and Description fields are small help buttons which pop up dialogs describing how the contents of Keywords and Description will affect their page's search engine placement, appearance and ranking, along with tips to get the best results.